Booking Terms & Conditions

Booking Terms & Conditions

Please note: Fresh drinking water is available from the Tourist Information Centre in Exmouth. We supply desalinated drinking water only from tanks available throughout the park. Please ensure you fill all caravan water tanks in Exmouth before staying with us as we can not supply water for filling tanks. Bore water (artesian) is available on sites for showers and dish washing.

BOOKING FEE:-
Payable within 10 days of inquiry by cash, cheque or credit card.
Non-Refundable/non- transferable Booking Fee of $25.00 per Site and $150.00 per Accommodation.
Full amount is due for 3 nights or less.
Once a ‘Booking Fee’ is paid your reservation is confirmed and the cancellation policy comes into effect.

DEPOSITS:-
We will be in contact with you to collect 50% deposit of the total amount due 2 months prior to commencement date of your reservation, once paid your reservation is guaranteed.  All balances owing are to be paid in full on arrival – prior to occupancy. Prices subject to change without notice – Prices are reviewed annually in October/November of each year; all prices quoted will be changed to reflect the price rise for the current year after the review has been completed.

BONDS:-
A credit card pre-authorisation is accepted on arrival or $200.00 cash bond for all accommodation – which is fully refundable on a satisfactory inspection after your departure. Credit card and EFTPOS facilities are available however we do not accept Amex or Diners cards.

CANCELLATION POLICY:-
We understand that sometimes, even with the best of intentions, the best laid plans go astray. However from the time that you make your booking your site/ accommodation is held for you. Reservation dates can be moved by 8 weeks from the original start date otherwise it’s classified as a cancellation and a ‘Booking Fee’ charge will apply to a change of dates. Refunds will only be given on receiving written cancellation with at least 35 days notice prior to the commencement date of your booking. A cancellation does not entitle you to a refund on a ‘Booking Fee’. Deposits can be transferred to another date within 6 months at the management’s discretion. Please note that no refunds or credits will be issued after arrival should you choose to vacate early.

We encourage you to obtain appropriate Travel Insurance to protect you from
unforeseen circumstances during your journey (eg road and weather conditions).

NO REFUNDS WILL BE GIVEN INSIDE THE 35 DAYS NOTICE

NO EXCEPTIONS

YOUR EXCEPTIONAL CIRCUMSTANCES ARE OUT OF OUR CONTROL